Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

1. What happens if I'm denied boarding?
2. What is denied boarding compensation?
3. What is considered denied boarding in the sense of the EU air passenger rights regulation?
4. Who do I complain to about flight refunds?
5. What is meant by denied boarding?
6. Can you board the wrong plane?
7. How do airlines choose who gets bumped?
8. Can I get compensation for a 2 hour flight delay?
9. How much compensation do you get for overbooked flights?
10. What is EU law on Cancelled flights?
11. How do I claim under EU Regulation 261?
12. What is the law for Cancelled flights?

What happens if I'm denied boarding?

When it comes to denied boarding, airlines generally give priority to people with reduced mobility and those accompanying them. If the airline refuses to let you board your flight or cannot give you a valid reason why you were denied boarding, you may ask for compensation. Re-routing to the final destination.

What is denied boarding compensation?

This is called “denied boarding compensation” or “DBC” for short. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775.

What is considered denied boarding in the sense of the EU air passenger rights regulation?

Delays: Your flight must have arrived at its destination 3 or more than 3 hours late. Cancellations: If you have been informed of cancellation less than 14 days before departure. Overbooking: The airline overbooked your flight and you will not find a seat on board, which is equivalent to denied boarding.

Who do I complain to about flight refunds?

If you are having trouble getting a refund from your airline, contact us on our Freephone number 0800 121 6022 or email [email protected]. You can also find information on our dedicated webpage.

What is meant by denied boarding?

Denied boarding definition:

Denied boarding is a situation in which a passenger is not allowed to board a flight that has been oversold, even though the passenger has paid for his or her ticket.

Can you board the wrong plane?

Yes. “Thousands of Passengers End Up At The Wrong Airport Every Year,” reports Blake Fleetwood in the Huffington Post.

How do airlines choose who gets bumped?

Some general guidelines that airlines use to determine who will be bumped include: Those who didn't choose a seat when booking a flight. Those who check-in at the last minute. Those who aren't at the gate 30 minutes before take-off.

Can I get compensation for a 2 hour flight delay?

No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers.

How much compensation do you get for overbooked flights?

It is possible to claim on flights as far back as 6 years. If the airline is responsible for denied boarding, air passengers are entitled to claim compensation for overbooking, the amount of which depends on the distance of the flight: Short distance flight delays – up to 1500 km – Passenger compensation of €250.

What is EU law on Cancelled flights?

The EU regulation 261/2004 is concerned with the following: It is intended for passengers who suffer delayed or cancelled flights, overbooking or denied boarding. ... It offers the right to request a seat on another flight or to withdraw from the scheduled flight if it is cancelled or delayed by more than 5 hours.

How do I claim under EU Regulation 261?

You can submit the compensation claim at a competent court at:

1. The place of arrival or departure for flights between EU countries (operated by one airline), or.
2. before the courts in the country where the airline is registered.

What is the law for Cancelled flights?

If your flight is cancelled. You have the legal right to either: a full refund - including other flights from the airline that you won't use in the same booking such as onward or return flights. a replacement flight to get you to your destination.