What happens if my MTR ride goes over my Octopus balance 35 HKD when I try using my Octopus card while exiting the MTR station?

1. Can you go negative on Octopus Card?
2. Can you get money back from Octopus Card?
3. How do I get a refund on Samsung pay Octopus?
4. How do you check your octopus balance on the app?
5. How do I check my octopus transaction?
6. Do Octopus cards expire?
7. How do I return Octopus card on iPhone?
8. How do you kill an octopus?
9. What should I do if I lost my Octopus card?
10. How do I cancel my Octopus card?
11. How do I transfer my octopus to my phone?
12. How do I transfer my Octopus card to my phone?

Can you go negative on Octopus Card?

If the value on your Octopus is positive (HK$0.10 or above) but insufficient to cover the full amount of the transaction, you can still complete the transaction by incurring a negative value of up to HK$35* on a single occasion which will be automatically recovered when your Octopus is next reloaded.

Can you get money back from Octopus Card?

Remaining value of a Sold Octopus can be refunded but not the cost of the Octopus itself. Once refunded, the Sold Octopus can no longer be used. You can obtain an on-the-spot refund of your remaining value at any MTR Customer Service Centre through either one of the following methods: Reload to another Octopus.

How do I get a refund on Samsung pay Octopus?

Report a lost Smart Octopus in Samsung Pay and apply for refund of deposit and remaining value

1. Select "Delete" from the pulldown menu at the top right corner of the Smart Octopus in Samsung Pay enquiry page.
2. Select "Delete and refund" and enter your information for a refund.

How do you check your octopus balance on the app?

For NFC-enabled Android mobile devices:

Press "Enquiry" then place the Octopus at the NFC area of your mobile device until the remaining value is shown.

How do I check my octopus transaction?

How can I check the transaction records and remaining value of my Octopus? Every time you use your Octopus, the transaction amount and the remaining value will be shown on an Octopus reader or on a printed receipt.

Do Octopus cards expire?

About 1.2 million Octopus cards issued two decades ago will expire in two years, as the operator of the cashless payment system presses ahead with efforts to secure a larger foothold in Hong Kong's competitive e-wallet market.

How do I return Octopus card on iPhone?

1. Step 1 Open Octopus App, click "Octopus on iPhone or Apple Watch".
2. Step 2 Select Octopus, click "Delete and Refund".
3. Step 3 Confirm "Terms and Conditions", then click "Please select a channel".
4. Step 4 Select refund to "Bank account (via FPS)" or "Octopus Wallet Plus or Pro".

How do you kill an octopus?

If I, as a principal credit card holder, want to cancel the service, what shall I do? You (principal credit cardholder) or your mom (Octopus Holder) can call the Octopus Customer Service Hotline on 2266 2222 (Press 3-1-1-5 after language selection) to cancel the AAVS service.

What should I do if I lost my Octopus card?

Please click here or call the Lost Octopus Reporting Hotline on 2266 2266 to report loss of your Octopus, a reference number will be provided to you after you have reported the loss successfully on the system. Once you have successfully reported the loss of your Octopus, it cannot be cancelled.

How do I cancel my Octopus card?

Cancellation can be made by calling the Octopus Customer Service Hotline on 2266 2222.

How do I transfer my octopus to my phone?

Step1 Open the Samsung Pay app and select "Octopus". Step2 Select "Transfer" to transfer your Smart Octopus in Samsung Pay from your Samsung account to your new device. Step3 Transfer of Smart Octopus in Samsung Pay in progress. Step4 Transfer is completed.

How do I transfer my Octopus card to my phone?

1. Open Watch app.
2. Tap "Wallet & Apple Pay"
3. Tap Octopus under "PAYMENT CARDS ON YOUR WATCH"
4. Tap "Info"
5. Tap to add card to your iPhone.
6. Tap "Next"
7. Follow the steps to transfer your Octopus to your iPhone.