Ryanair using “unauthorised screen scraper” argument to refuse refund

1. What is an Unauthorised screen scraper?
2. Can you get a refund from Ryanair?
3. Can I get a refund from Ryanair on medical grounds?
4. How do I get a refund if I cancel my Ryanair flight?
5. How do I get a refund if I booked through an Unauthorised screen scraper?
6. Is Skyscanner a screen scraper?
7. How do I complain about a Ryanair refund?
8. Can I cancel a flight and get a refund?
9. Can I get my money back when I cancel my flight?
10. What is a covered reason for trip cancellation?
11. Can I cancel Ryanair flight due to illness?
12. Can I get a refund if my flight time is changed?

What is an Unauthorised screen scraper?

“In many cases these unauthorised screen scrapers are scamming customers by overcharging customers and then booking on Ryanair's website with fake customer contact and credit card details, then claiming customer refunds directly into their own accounts, and in some cases, refusing to pass this money onto customers.

Can you get a refund from Ryanair?

Can I cancel my Ryanair flight? Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. All Ryanair flights are changeable but they cannot be cancelled.

Can I get a refund from Ryanair on medical grounds?

Death or serious illness of a customer booked to travel: In the event of death or serious illness making it impossible for a customer to travel, the reservations of the affected customer and anyone travelling on the same booking reference may, at our discretion, be refunded.

How do I get a refund if I cancel my Ryanair flight?

If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund. Refunds will be processed, within 7 working days, back to the form of payment used for the original booking.

How do I get a refund if I booked through an Unauthorised screen scraper?

You can now get a refund directly by completing the Customer Verification Form and providing all of the information required so we can refund you directly and not the screen scraper website. Once you submit your form and documents, we will verify your information and contact you via email throughout the refund process.

Is Skyscanner a screen scraper?

Skyscanner is also known for screen-scraping RSS feed data from OTA or airline's websites, that don't have travel APIs in free access. Nevertheless, Skyscanner is allowed to source data via screen-scraping, like in the case with Ryanair.

How do I complain about a Ryanair refund?

Ryanair complaints contacts

1. Visit Customer Contact Forms.
2. Email Customer Services on [email protected].
3. Call Customer Services on 0871 246 0000.
4. Call Post booking queries on 0330 1007 838.
5. Tweet Ryanair Customer Services.
6. Follow Ryanair.
7. Follow Ryanair.
8. Watch Ryanair News.

Can I cancel a flight and get a refund?

Wait for the airline to cancel it or make significant changes that might make you eligible to get your money back instead of a travel credit or voucher. 2. ... If your flight has not been canceled by the airline or changed significantly, you are not eligible for a refund unless you had a refundable ticket.

Can I get my money back when I cancel my flight?

You are entitled to a refund for your canceled flight — even if the airline says you aren't. And this may be possible when an airline makes a significant adjustment to its schedule as well.

What is a covered reason for trip cancellation?

The number one covered reason for Trip Cancellation and Trip Interruption is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel, by order of a licensed physician; or the unforeseen hospitalization or death of a family member.

Can I cancel Ryanair flight due to illness?

If someone on your booking becomes seriously ill and is unable to travel, or if they pass away before your trip, Ryanair will: refund you the total amount for everyone travelling on your booking; or, if appropriate, waive the flight change fee, along with any restrictions associated with changing your flights.

Can I get a refund if my flight time is changed?

Except in the case of "minor flight schedule change", you can get a refund when the airline modifies the schedule of your flight. In other words, you're entitled to a refund in cases of "significant flight schedule change" and flight cancellations. Note that the airline may offer you a rerouting instead of a refund.